OrthoFlow documents the full conservative treatment timeline — physiotherapy, bracing, pharmaceutical protocols — and anchors it to the objective markers that prove surgical necessity.
For joint replacements and spinal procedures, medical aids routinely require documented proof that non-surgical options have been exhausted before authorising surgery — even when the objective imaging already shows the patient is well past that threshold.
Without a structured way to capture and present that timeline, practices end up resubmitting the same case multiple times while the patient waits.
Full orthopaedic history and medical aid details, always current.
Joint replacement, spinal, and trauma codes mapped to the right ICD-10, every time.
Structured capture of physiotherapy, bracing, and pharmaceutical history — month by month, ready to cite.
Motivations anchored to objective markers like Cobb angle and joint space narrowing. Appeals that close the loop fast.
Any orthopaedic practice, hospital department, or specialist clinic in South Africa that submits authorisations to medical schemes. We onboard teams of any size — from solo practitioners to large multi-clinician practices.
Most practices are up and running within one business day. We provision your workspace, import your existing procedure and diagnosis mappings, and run a 30-minute walkthrough with your authorisations team.
The Authorization Lab pulls from the structured clinical data you already capture in OrthoFlow — patient demographics, medical aid details, procedure codes, ICD-10 mappings, and the documented conservative-treatment timeline. It does not access external medical-aid systems or patient records held by the scheme.
Yes. All data is encrypted at rest and in transit. We use role-based access controls, audit logging, and never share patient information with third parties. Our infrastructure is hosted on enterprise-grade cloud infrastructure with SOC 2-aligned controls.
Absolutely. Your data belongs to your practice. Administrators can export patient records, case histories, and asset registries in standard formats at any time.
We support manual imports and structured exports that work with most practice management systems. Direct API integrations are available for enterprise customers — let us know what system you use and we'll scope the connection.
Tell us about your practice. We'll set up your workspace and train your team.